We all know enterprise-class means high-performance and large-scale. But let’s be honest with ourselves: does any of that really matter if users don’t willingly embrace the solution? Somehow in all the technology we forget the obvious:
Now of course, adoption is one of those topics that certainly gets a lot of airplay out there. When you go to conferences you’ll certainly hear a lot of discussion about that. And generally, the narrative you’ll hear is that adoption is about getting users to use the solution, and governance is the way to achieve it.
Sure, I’ll agree with that to some extent: governance is certainly necessary. But, it’s not sufficient.
Because if you rely too heavily on governance to get users to use the solution, then over the long term it won’t be sustainable. That’s why I think the challenge is actually much deeper than simply getting users to use the solution:
So how can we get users to believe they’ll be better off, and to believe it out of their own experience, not because of some governance mandate?
Maybe the answer is right there in front of us, hiding in plain sight:
- It’s about being helpful and showing users how to use the solution, and helping them to understand how to solve problems within the context of the solution
- It’s about continually adapting the solution to user needs, because those needs are inevitably going to evolve over time
- It’s about ensuring sustainability by dedicating the right resources over the long term, not just during rollout
And if we can do all that in a pleasant and friendly manner, and maybe even with a little personal touch on top…well, that’s even better than adoption. That’s like magic.
Anyway, I hope you enjoy the video of my full presentation below – and cheers, everyone!