Build Trust & Buy-In with a Powerful Assist When Your Users Need It
Your implementation, enhancement or expansion project is rolled-out and live. Users are back at their desk, have questions, need guidance and need a helping hand the moment they need it. It’s now time to switch gears and get users to embrace their solution. Resolving user’s issues and fulfilling their service requests immediately is key to eliminating their frustration, earning their trust and optimizing their user experience.
We Can Help You…
Save time and money
Don’t reinvent the wheel, plug into our user support infrastructure, standard operating procedures and team of service desk experts.
Gain insight into how quickly your user’s issues are resolved
Our Service Level Agreement (SLA) stands behind our commitment to your users and ensures they get the support the need – when they need it. You’ll receive SLA reporting that measures our performance and identifies your teams’ solution usability needs.
Free your team up
Let EMMsphere handle the day-to-day user support requests and free your team up to execute communication plan tactics – engaging users for feedback and sharing time sensitive program information with them.
Areas of Expertise
- Training Related Questions & Guidance
- User Service Requests Personalized to Your Solution & Process
Performance Based SLA
- % Call Pickup
- Call Pickup Speed
- Abandon Calls
- Issue Response & Resolution Time
- % First Call Resolution
Reporting & Analytics
- SLA Performance
- Issue Status
- Trending Issue Hot Spots
About EMMsphere Services
Over the last 20 years, EMMsphere has helped enterprise-class marketing organizations embrace operational transformation by managing their marketing solutions for the long-haul. Learn more about our consulting and managed services here:
Advisory & Strategy
Solution Change Management
User Change Management