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User Change Management Services

EMMsphere User Change Management Services

Drive User Satisfaction with Great User Experiences

Bottom line, your objective is to drive outstanding user satisfaction in an environment where change is a given. You need to engage and listen to your users at key points along their journey to assess their level of advocacy and adoption, to identify user experience improvement opportunities.

We Can Help You…

Build user advocacy prior to rollout

We’ll monitor, measure and asses your user’s awareness, understanding and buy-in to your planned implementation.

Drive user adoption after rollout

We’ll monitor, measure and assess how users are utilizing and leveraging the solution after rollout.

Address identified improvement opportunities

If adjustments are needed to build advocacy or drive adoption, we’ll provide the plan of action needed to address the root cause of any identified issues. The scope of our action plan focuses on training, support, change control, communications, solution functionality and solution usability improvement opportunities.

Areas of Expertise

User Advocacy Assessments
(Prior to Rollout)

  • Following Project Kick-Off
  • Following Requirements Definition
  • Following Design & Prototyping
  • Following UAT
  • Issue Resolution Action Plan & Resolution

User Adoption Assessments
(Post Rollout)

  • Quantitative Survey Development
  • Qualitative Workshop Facilitation
  • User Satisfaction Dashboards & Reporting
  • Issue Resolution Action Plan & Resolution

User Experience Optimization

  • Training Plan Enhancements
  • Communications Plan Enhancements
  • Solution Usability Improvement Opportunities
  • Support Model Optimization

About EMMsphere Services

Over the last 20 years, EMMsphere has helped enterprise-class marketing organizations embrace operational transformation by managing their marketing solutions for the long-haul.  Learn more about our consulting and managed services here:

Advisory & Strategy
Solution Implementation
Solution Change Management
Solution Support
User Training
User Change Management
User Support

 

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