Help Desk

Why Plug Into the EMMsphere Help Desk?

Save time and money!  Don’t reinvent the wheel.  Leverage EMMsphere’s infrastructure, proven processes, and team of certified consultants.  Maximize user adoption by giving your users the support they need when they need it.  EMMsphere will focus on the tactical day to day support activities while you and your team focus on the strategic solution management initiatives.

Tools

You can’t provide timely and reliable end user support for an enterprise-wide application with just email and your standard issued office phone. EMMsphere’s Help Desk operation sits on top of a world-class Help Desk operation infrastructure:

  • Centralized Issue Tracking & Reporting
  • Knowledgebase Management
  • Call Center Telephone Systems
  • Call Recording & Assessment (for internal training purposes)
  • Testing & Certification Solution for Training & Assessment

Don’t build your own Help Desk infrastructure, use ours!