Exceptional user adoption is the target you need to hit. Your success will be measured by how deeply your users embrace and utilize the new solution. Adoption must happen from the start, throughout the user journey and beyond rollout.
In order to have your users adopt, embrace and leverage your new solution, you must engage and empower them from the start. Integrate EMMsphere’s User Advocacy Checkpoints at the beginning & throughout your implementation project. Capture their level of awareness, understanding & buy-in to the upcoming change. Assess their feedback and adjust your Communication Plan.
EMMsphere’s training programs are customized around your unique processes and solution. We’ll help you define your training needs, develop personalized learning content and conduct the training delivery. Enable your users!
Post Implementation Change Management
Change happens! So conducting training only for the initial rollout is not sufficient. Your business, organization, solution and operational procedures will continuously change. Ongoing training is a must to ensure your users remain aligned to their solution.
Areas of Expertise
User Advocacy Checkpoints
- User Awareness, Understanding & Buy-In
- Qualitative & Quantitative Assessments
- Checkpoints at Project Kick-Off, Prototyping, UAT and Training Delivery
Training Program Development
- Role-Based Learning Objectives
- Training Material Definition
- Training Execution Details
Personalized Training Materials
- Learning Guides
- Click Stream Guides
- Job Aids
Personalized eLearning Videos
- User Click-Stream Video Capture
- Scripted Trainer Voice Over Audio
- Embedded Hot Spot Knowledge Assessments
- Onsite Classroom
- Remote Presentation
- Self-Serve eLearning Videos