EMMsphere Training Services is focused on organizational learning. The goal isn’t just to provide feature training, but rather to instill solution knowledge and understanding with an overall focus on business problem solving.
To that end, we help clients design comprehensive training programs that cover more than just the typical list of feature-specific how-to’s. Our Training Leaders work in collaboration with your marketing operations team to define end-to-end training programs that cover both initial user on-boarding as well as ongoing “learning booster shots”, complete with context-specific examples, hands-on problem solving and process guidance.
Material Development & Maintenance
EMMsphere Training Services also prepares complete training materials that logically and pragmatically convey your solution’s capabilities in a manner that’s specific to how users will actually use them. Our training materials are not one-size fit all. Instead, materials are adapted and cast to each client’s particular operational context.
Also, as we always like to say, the moment implementation ends, change begins. Which means the training materials our team develops will be updated accordingly. EMMsphere Training Services knows that learning, just like your solution, is a fluid, ever-evolving adventure, and we take special care to ensure that all materials are kept up to date as your solution grows and expands.
Personalized Learning Delivery
We realize that today’s marketing operations professionals work onsite and remotely, with characteristically hectic schedules. Which often presents logistical challenges for training and learning. Again, EMMsphere Training Services has you covered – we can deliver across a variety of channels to best suit your organization’s needs. For example, EMMsphere Training Services regularly conducts live in-classroom training at our own training facilities, but we can just as easily deliver onsite sessions at your office locations, or conduct remote web-based training, or even one-on-one sessions as needed.
Tracking & Monitoring
Lastly, EMMsphere Training Services maintains comprehensive tracking and reporting data on all training activities performed and materials produced and updated. This information is provided via periodic reports, which help your team to closely monitor progress on your solution’s learning initiatives.
Areas of Expertise
Training Program Development
- Current state assessment
- Training plan
- Role-based learning module design
Personalized Training Materials
- Learning guides
- Click stream guides
- Job aids
- eLearning videos
- Initial rollout training
- Ongoing booster training
- New user on-boarding
- Knowledge assessments & certification tracking