Solution Alignment & Optimization
As we always like to say, the moment your solution goes live is the moment change starts to happen – and lots of it. Between your user’s non-stop requests for configuration changes and new solution capabilities that become available over time, EMMsphere knows that keeping your solution in alignment to your user’s needs – and to your business goals – is the name of the game.
Continual Prioritization & Enhancement
Our Level 2 Functional Support team works with your operations team on a daily basis. We capture change requests, factor those with our 15+ years of experience, and make recommendations regarding best practices, optimizations and enhancements. We collaborate with your team to arrive at prioritization that makes the most sense for your operations organization.
Finally, we configure and activate enhancements while keeping your users up to speed on everything that’s new and different.
Areas of Expertise
- Centralized issue capture and tracking
- Troubleshooting & diagnosis
- Escalation management
- Issue status reporting
- Change control process
- Testing & user acceptance
- Knowledge transfer
- Solution documentation maintenance
- Rollout communication & planning
- Solution administration
- Configuration changes & enhancements
- Incident resolution & root cause analysis
- Solution optimization
- Delta training